Friday, January 5, 2007

An Post - Overcharging!

I'm from Germany and find many things here in Ireland exceptionally dear. But An Post in Gort is thight-fisted and I have the feeling they are even OVERCHARGING! My sister sells a lot of stuff on ebay so they know her very well in the post office. They do NOT even check the size of the envelope even if it appears to be slightly over the limit (not a small envelope anymore but a large one). It has been like this from day one not just because she's such a good customer. She recently sent a large envelope that was 10 or 15 gram over the limit but they STILL sent it just mentioning that it might not get through if they weigh it again at another point. She risked that and it was just fine.

Here in Gort it is a different story! After falsely being charged for a large envelope I made sure they do not do that again next time. They seem to be bothered if you ask them what makes it a large envelope rather than a small one. She took the envelope and went to a gauge or whatever and came back telling me (looking a little bit annoyed again) that it is at the limit.
FIRST: AT the limit is still WITHIN tolerance so DO NOT give me that look!
SECOND: If you already charge SO MUCH than it wouldn't hurt being more customer friendly!

But what REALLY freaks me out is this: I am pretty sure now that their scale is not correct! First I thought that our kitchen scale is probably not so accurate. But when a package weighed 255 gram instead of 230 gram (with our scale) I left and went to the post office in Ardrahan (on my way to work anyway). They don't have a fancy digital scale but that doesn't mean it's less accurate. And the pointer was clearly under 250 gram (probably in the 230 gram area). It cost me 3.35 € instead of 4.70 € which is 40% difference!

Here thew difference in postal rates:
Germany (to Ireland):
Packet up to 2 kg: 8.60 €
Parcel up to 5 kg: 17 €
Parcel up to 10 kg: 22 €
Parcel up to 20 kg: 32 €

Now Ireland (to Germany):
Packet up to 2 kg: 10.40 € (+ 20%)
Parcel up to 5 kg: 53 € (+ 211%)
Above 5 kg: Each Additional kg (max 20kg) 3 €
Parcel up to 10 kg: 53+(5*3) = 68 € (+209%)
Parcel up to 20 kg: 53+(15*3) = 98 € (+206%)

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