Saturday, November 20, 2010

Dell Technical "Support"

Thanks for choosing chat for your technical support needs. A chat agent will be with you shortly. Just so you know, you can also visit our website at to get technical help.

10:47:56 Thanks so much for your patience. Chat agents are eager to help you with your troubleshooting needs, so stay on line and the next available representative will assist you.

10:51:26 You are now being connected to an agent. Thank you for using Dell Chat

10:51:26 Connected with Anshuman _166756

10:51:36 Anshuman _166756: Welcome to Dell's Technical Support Chat! My name is Anshuman. I apologize that you had to wait to reach us since we are experiencing high chat volumes today. However, not delaying it further, please let me know how I may help you?

10:51:59 Michael Lutz: I have a problem with the "Audio Device On High Definition Audio Bus"

10:52:15 Michael Lutz: I did a clean install of XP and it keeps trying to install a driver for this

10:52:21 Michael Lutz: the sound works

10:52:43 Michael Lutz: Dimension 9150

10:53:05 Michael Lutz: Service Tag H39YC2J

10:54:06 Anshuman _166756: Thank you for the information. Please give me 2 to 3 minutes to pull up your account information.

10:57:01 Anshuman _166756: Michael, could you please let me know which country was this computer purchased from?

10:57:11 Michael Lutz: Ireland

10:58:21 Anshuman _166756: You have incorrectly reached the technical support for US systems, please contact the technical support for Ireland at 1850 543543 8am - 8pm Monday - Friday

10:58:36 Anshuman _166756: Thank you for choosing Dell. Thank you and have a wonderful day!

10:58:36 Anshuman _166756 has left this session!

10:58:36 The session has ended!


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